Orphaned Solar System Service in Central Texas
Your solar company stopped answering the phone — or closed entirely. Monitoring went dark, the bill is creeping up, and you’re not sure the system is even producing. You’re not stuck. We call these orphaned systems, and servicing them is one of the main things we do.
Your installer is gone. Now what?
What “orphaned” actually means.
Texas has seen a wave of solar installers close their doors. When yours does, three things happen at once — and homeowners are rarely told any of them:
- Your workmanship warranty is gone. The promise that covered the installation labor — roof penetrations, wiring, mounting — died with the company that made it.
- Your equipment warranties survive. Panel, inverter, and battery manufacturer warranties belong to you, not your installer. They’re usually still valid — but someone qualified has to diagnose the failure and handle the claim.
- Your monitoring often goes dark. Many installers registered the system under their own company account. When the company folds, the account — and your visibility — folds with it.
None of that means the system is a loss. It means it needs a new home for service — a licensed contractor who will treat it like their own work.
What we do with an orphaned system.
Built for inherited systems.
- Licensed electrical contractor — TECL #35881. Solar is electrical work. In Texas it legally requires an electrical contractor’s license, not just a sales office.
- Manufacturer-certified across Enphase, FranklinWH, SPAN, Lumin, and Generac.
- We service systems we didn’t install. Not a reluctant exception — a core service line, with diagnostic procedures built specifically for inherited systems.
- Local and accountable. Central Texas owned. The person who answers is the person responsible for the work.
Explore: solar repair & service · battery storage · generators · EV charging · electrical services · maintenance plans · commercial solar · service area
Orphaned solar, answered.
My solar company went out of business. Is my warranty void?
Your workmanship warranty (the installer’s labor guarantee) is generally gone. Your equipment warranties — panels, inverters, batteries — come from the manufacturers and usually remain valid. We can tell you exactly what still applies after one diagnostic visit.
Can you service a system another company installed?
Yes. Servicing systems we didn’t install is one of our primary service lines. Every inherited system starts with a full assessment so you know its true condition before spending anything on repairs.
My monitoring app stopped working. Is my system still producing?
Maybe — dark monitoring doesn’t always mean a dead system, and a live app doesn’t always mean full production. We test actual output at the equipment and move monitoring to an account you own.
How do I file a warranty claim without my installer?
Manufacturer claims need a qualified diagnosis and documentation. As a licensed, manufacturer-certified contractor, we perform the diagnosis, prepare the documentation, and handle the process.
What does a diagnostic cost?
The on-site diagnostic is $249, credited 100% toward your repair when you proceed within 30 days — so when work is needed, the diagnostic effectively costs nothing. You’ll get a clear report on production, faults, and anything the previous installer left incomplete. Want a read before booking? Our Solar Bill & Production Evaluation is free — send a recent bill and your solar app screenshots and we’ll review them, no obligation.
Which areas do you cover?
Greater San Antonio and Austin, and the corridor between — see our full service area.
See it in practice: the Steiner Ranch rescue — three months dead, installer gone, back to normal.
What should your orphaned system be earning? If nobody has checked your buyback plan since your installer vanished, see Texas solar buyback plans, explained with verified numbers.
Is the inverter the problem? When an installer disappears, the inverter is usually the first thing to fail with nobody left to call. If yours is a SolarEdge, that is a repair we do — diagnostics, optimizer and comms faults, and replacement when it is past saving. See SolarEdge inverter repair.
One visit tells you what it needs.
Installers that have shut down or filed for bankruptcy
The following is public record, stated here for reference. If your installer is on this list — or isn’t, but can’t be reached — the path forward is the same.
- SunPower — filed Chapter 11 in August 2024; its support line, app, and portal went offline in September 2024. Maxeon (panels) and Enphase (inverters) continue honoring manufacturer warranties.
- Titan Solar Power — closed abruptly in June 2024 and filed Chapter 7 liquidation, with no successor company.
- ADT Solar — exited residential solar in early 2024 and closed its solar branches.
- Wells Solar — the Central Texas installer filed Chapter 7 in February 2024 after more than 7,500 area installations.
- Erus Energy — ceased operations around 2024; its San Antonio office closed.
- Vision Solar — shut down and entered Chapter 7 liquidation in late 2023.
- TriSmart Solar — reported unreachable by customers in 2025; its financing partner confirmed the company was out of business.
- Freedom Forever — filed Chapter 11 on April 15, 2026. Chapter 11 is a reorganization, so the company may continue operating; keep records of every service request.
Installer not listed? Companies exit Texas quietly all the time. If you can’t reach anyone, treat the system as yours to protect — because it is.
Your manufacturer warranties are probably still alive. The installer’s workmanship warranty ended with the company, but panel, inverter, and battery warranties come from the manufacturers — often 25 years on panels, 10–25 on inverters. Someone qualified has to diagnose the failure, file the claim, and do the labor. That’s exactly what we do: verify what’s covered, file the paperwork, install the part.